Touché support

How can we help?

Email kunal26das@gmail.com for help with the app, purchases or your information. A parent or guardian can contact us about a child’s records from an earlier version.

For app issues, include your Android version, device model, Touché version and a short description of what happened. Please leave out private notification content and do not send passwords, purchase tokens or full payment-card details.

Age information from earlier versions

Touché is intended for people aged 13 and over and no longer asks for an age or birthday. If you made an age choice in an earlier version, it remains only on that device. There is no age-selection or reset action in Options.

A saved Under 13 choice keeps the installation in local use without ads, purchases or cloud sign-in and sync. A saved 13–17 choice, or an installation where age was never collected, uses conservative under-age ad settings without personalized ads. Updating Touché does not delete earlier cloud records or cancel billing. A parent or guardian can request help or deletion below. Please do not send a child’s notification text, birthday or identity documents unless we specifically explain why information is needed to verify a request.

Notification access and saved history

Notification access must be enabled in Android Settings to capture new notifications. Work-profile, hidden-content and device restrictions can limit what Touché can see. Turning access off stops new captures and leaves saved history readable. Old notifications that were never captured or have been pruned cannot be recovered.

To remove local history and settings, use Android’s app-storage controls or uninstall Touché. This also removes locally saved advanced profiles. Android backup does not preserve Touché’s private app data. Exported documents and cloud preferences are separate and need their own deletion.

Purchases and cancellations

Eligible users can try Restore purchases using the Google Play account that made the purchase. Optional Google sign-in inside Touché synchronizes basic preferences and links purchase access through an internal account identifier. Try the same Touché account to retrieve its linked access on another installation. Signing out returns the app to a guest session; it does not cancel a subscription or change Google Play payment ownership. Use Google Play subscriptions to manage or cancel a subscription, and Google Play refund help for refunds. Removing the app or deleting a Touché account does not cancel billing.

Request account and cloud-data deletion

An account holder, or a parent or guardian acting for a child, can request deletion of the Firebase account and cloud preferences associated with Touché, even if the app is no longer installed.

1. Email kunal26das@gmail.com with the subject Touché account deletion request.
2. Send from, or identify, the Google email address used for Touché preference sync. Do not include your password. For a child’s records, state that you are their parent or guardian. We may contact you to verify account ownership or your authority to make the request.
3. Tell us whether you want the account and all cloud preferences removed, or only particular information. We will respond with any required verification and confirmation when the request has been handled.

This request covers Touché’s Firebase Authentication account, its saved cloud preference records and the account identifier linked to RevenueCat. We will handle associated provider-data requests subject to any purchase, fraud-prevention or legal retention requirements described below. It does not delete your Google account. Signing out alone does not remove cloud preferences. If account controls are available in the installation, sign out of Touché and avoid signing back in after a deletion request if you do not want a new account or preferences to be created. Restricted local use does not require signing in or changing the saved age band to request deletion.

Local history, local profiles and previously exported files stay on your devices or selected document service until you remove them there. Google Play or RevenueCat may retain purchase and transaction records as needed to administer purchases, prevent fraud or meet legal requirements. If you purchased without signing into Touché, tell us so we can help identify the separate guest purchase records or direct you to the provider. Do not send payment-card details.